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  • How does Cogo work?
    Cogo is a shared mobility aggregator that searches across hundreds of mobility operators worldwide to show you all the available rides near you. You will either be able to unlock vehicles and pay for your trip directly in Cogo, or we help you by sending you directly to the operator's app to unlock and pay for your trip. Once you find your desired ride, Cogo will show how to unlock and pay. To use our in-app payment method, create a profile and add your payment method.
  • How does Cogo work with the mobility operators?
    Cogo has contractual partnerships with most of the mobility operators that can be seen in our app. If you are an operator who's interested in working with us, please visit our website cogoapp.io or contact us via the contact form in the app.
  • What types of rides does Cogo include?
    We include all available shared rides from the mobility operators, as long as they are human or electric powered. We currently include electric scooters, bikes, e-bikes, electric cars and electric mopeds on Cogo.
  • Where can I use Cogo?
    Cogo works in over 700 cities worldwide where you can find shared rides on the streets. If you see a ride on the street that you couldn't find in Cogo we'd love to hear about it so we can add them our service.
  • I can't find the ride I see on your map
    If you can't find a ride that you have seen on Cogo, we recommend you to redo your search by updating the map or restarting the app to ensure that you have the latest data provided from the mobility operators. However, if you believe that the error is critical and you feel that it happens frequently, please contact us and tell us about your issue so we can look into it.
  • What do the stars on the vehicle pins mean?
    When choosing vehicles that are marked with a star, we will help you take care of your entire journey, from unlocking the vehicles to paying for your trips directly in our app. Simply create your Cogo account and add a valid payment method to get started.
  • I have a problem with the operators app or my ride, what should I do?
    Cogo is a shared mobility aggregator and you will either be able to unlock vehicles and pay for your trip directly in Cogo, or we help you by sending you to the operator's app to unlock and pay for your trip. If your trip is handled by Cogo, we ask you to contact us directly, otherwise you must contact the operator directly as only they will be able to assist you.
  • I have problems when using Cogo, what should I do?
    If you have problems using the app we recommend you to force-close the app and then open the app again, sometimes turning off/on your phone might help. If a link to the mobility operator is not working (error message, linking to wrong operator, etc.) please send us a message so we can look into the issue. If it's still not working we recommend to uninstall the app and download the latest version from the App Store or Play Store. If this still doesn't do the work, please contact us so we can look into the issue.
  • Can I trust the mobility operators in Cogo?
    All mobility operators that we display are operating their business in a serious and professional manner, and while Cogo cannot be held responsible for the operator's level of customer service, we love to hear about your experience. If you have had an experience with an operator you feel we should be aware of, please don’t hesitate to contact us. We want all our users to have a good experience, and have specific requirements to the mobility operators that we work with.
  • How do I create an account?
    You can create an account by signing up with Facebook, Google, Apple or an email address. Facebook/Google/Apple: To create an account, we will request permission to use your name and email address. We won’t ask for any other personal information. Email: To create an account, we will send a confirmation email to your email address. Click on the sign-up button in the email to finalize setting up your account.
  • How do I change my account info?
    Navigate to the menu and open the profile section. Here you can edit your first and last name, add favorite adresses, edit payment methods, edit email communication settings and delete your account. If you wish to change your email address or preferred sign-in method, you can simply delete your account and create a new profile. Just remember that all ride history and data will be deleted so you won't have access to this data, and we won't be able to assist you on matters related to your previous profile. You can also email us with your request, so we can assist you.
  • Why am I am not receiving a verification email?
    If you signed up with your email address, you will receive a verification email. Make sure to doublecheck you entered the correct email address. Open your spam folder if you don't see the email in your general mailbox. If you do not receive the verification email within a few minutes, you can ask for the email to be resent or try again.
  • How do I delete my account?
    Navigate to the menu and open the profile section. Here you can delete your account.
  • Why can I not sign in to my account?
    We apologize for the inconvenience. Make sure your device is connected to a stable internet connection, as you need this for our app to function. Check if you are logging in with the same sign-up method as you used the first that time you signed up. You are able to create an account with Facebook, Google, Apple or an email address. If you still can't manage to log in, please email us with your request, so we can assist you.
  • What about my data & personal information?
    The protection of personal data and customer privacy is important to us. If you would like more information about the collection and processing of your personal data, or your rights as a data subject, please refer to our Privacy Policy.
  • Does Cogo use cookies or other tracking methods to raise or change the price?
    The available rides and prices come directly from the mobility operators and are shown in our search results. Potential payment card fees and other charges may not be included in the estimated price before starting a trip. You will always see the final price that you are charged once you have ended the ride.
  • How do I unsubscribe from your newsletters?
    You can always unsubscribe from our emails via a link in the emails that we send out.
  • How is the estimated price for the trip calculated?
    The price Cogo shows before you start your trip is based on the estimated duration of the trip and may differ from the actual price that you pay. The actual price is based on the total duration of the trip, reservation and pause time, unlock fee, potential payment card fees and other charges.
  • How do I pay?
    When creating an account, you can add your payment details in the payment section. If you have you already set up your account, then navigate to the menu and open the profile section to add your payment details. A pre-authorization may be made to ensure there is a sufficient balance on your card before you start a ride. Once you have finished a ride and successfully ended it, the cost of the ride will be charged automatically from this payment method and the pre-authorization is returned.
  • How do I add my payment details?
    Once you have logged in and created an account you can navigate to the menu and open the profile section. Here you can add your payment details.
  • How do I update/delete my payment details?
    Navigate to the menu and open the profile section. Here you can update or remove your payment details. Please be aware that you won't be able to start any trips with Cogo if you don't have a valid payment method.
  • Can I get a receipt from my ride?
    Navigate to the menu and open the profile section. Here you can find your ride history and choose the ride you would like a receipt from.
  • Can I reserve a scooter or bike?
    Find your desired vehicle on the map and select it. If the option to reserve is available, it will be displayed. Please note that you have to have a valid payment method in order to make a reservation.
  • How do I start my scooter or bike?
    Find your desired vehicle on the map and select it. Walk to the chosen vehicle and click on the start ride button in the app to start your ride. When you want to start a ride from an operator for which we don't offer direct unlock and pay, we will send you to the operator's app. If you have more questions about this, you must therefore contact the operator directly.
  • How do I ride a scooter?
    Hold the handles of the scooter and lift the kickstand. Stand with one foot on the baseboard of your scooter and use your other foot to push off against the ground like on a kick scooter. Once you are slowly moving forward, careful press on the accelerator button on the handle of your scooter.
  • How do I ride an e-bike?
    Hold the handles of the bike and lift the kickstand. Stand with one foot on the pedal and use the other foot to push off against the ground. Once you are slowly moving forward, put your other foot on the other pedal. Focus and keep your balance while pushing the pedals down to accelerate. On an e-bike, the motor will start once you have gained enough manual speed. Stop pedalling to reduce speed and carefully squeeze the brakes on the handles to brake.
  • How do I pause my scooter or bike ride?
    Open the app and click on the pause ride button if this option is available to you. Find a designated parking area for your ride by following local parking regulations. Thereafter, you will have to option to either resume or end your ride. Remember you need to end your ride in order to stop getting charged for the ride. When you are using a ride from an operator for which we don't offer direct unlock and pay, remember to go to the operator's app to pause your ride. If you have more questions about this, you must therefore contact the operator directly.
  • How do I end my scooter or bike ride?
    Find a designated parking area for your ride by checking the parking guidelines and follow the instructions. Once your ride is parked correctly, click on the end ride button in the app and follow the instructions. When you are using a ride from an operator for which we don't offer direct unlock and pay, remember to go to the operator's app to end your ride. If you have more questions about this, you must therefore contact the operator directly.
  • How do I use a bike that has a cable lock?
    Some bikes come with a cable lock to secure the vehicle to a bike rack. Unlocking If the cable pin does not pop out automatically, the cable lock might be pulled too tight. Move the bike closer to the bike rack for the pin to pop out. Locking To end your ride you may have to secure the bike to a bike rack or another other fixed object. Wrap the cable lock around a bike rack and insert the pin into the lock. Make sure to follow the instructions in the app. If the cable lock is broken, do not use the bike and please contact us or the operator of the vehicle directly so it can be repaired. Some bikes come with different kind of locks, so please ensure to follow the instructions in the app regarding the specific unlock and lock flow.
  • Do I have to wear a helmet on a scooter or bike?
    We always encourage the use of a helmet for your safety, but the legal requirements to wear a helmet depend on your vehicle, the operator and the city you are in. If you are obligated to wear a helmet, you may use your own helmet, if it meets the legal requirements for helmets in your area or the one accompanied with the ride.
  • Where can I park my scooter or bike?
    We are committed to help the city and the mobility operators to keep the city clean and tidy. We ask you to do the same and verify it by taking a photo of your parking. Find designated parking areas on the map and follow the instructions in the app. Follow local parking regulations and please park your vehicle with care, make sure to: Park your vehicle standing up straight by using the kick stand (and in a bike rack if applicable) Not block entrances, exits, emergency routes, tactile paving for the blind, private driveways, bike lanes, bus or tram stops Not park in the middle of the road Provide enough space for wheel chairs, pedestrians and strollers to pass by Treat the vehicle like it's your own, another traveller would like to use it afterwards Not park in handicap or private parking areas Use common sense If you don’t follow these parking guidelines, you risk getting a parking fine or even deactivation of your account. Thank you for helping us keep the cities clean and tidy for all residents.
  • Why can I not unlock my vehicle directly in Cogo?
    We are collaborating with several mobility operators in various cities, so you can find, start, pause, end and pay your rides directly in Cogo. If you would like to enable unlocking a ride with a specific operator or in a specific city directly through Cogo, please let us know.

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